Marriott International has announced that it will “take steps” to address issues that prompted the hotel to move its trans-Saharan Africa operations from Bulgaria to Romania.
The hotel was forced to suspend operations in Bulgaria after it became clear that the country’s legal framework for allowing the use of transgender people in healthcare services was inconsistent with European law.
In Romania, the hotels new business model has been branded “Hospital Trans” which means that it covers all healthcare services and is open to all people regardless of gender identity.
The new business plan is aimed at making the hotel more inclusive.
The announcement was made in an internal memo to employees posted to the Marriott website on Thursday.
“As a hotel, we know that we must make accommodations for our guests based on their needs and circumstances,” the memo states.
“We are taking steps to make our accommodations better for everyone, and are focused on moving our business to a new facility in Romania that meets the needs of our guests.”
The memo also notes that “many of the people we have working in our health care services are transgender.”
Marriott’s Trans service will remain available at the hotel until further notice, and the hotel will continue to support the work of the Transgender Health and Wellness Center in Romania.
Trans people can apply for TransCare cards, which provide health insurance coverage for the medical treatment of gender dysphoria.
It is unclear how many people have applied for Transcare cards in Romania, but the company has been able to identify several hundred, including trans people in the hotel and the medical clinic, according to the memo.
While the hotel has been criticized for its trans policies in the past, the company said in its internal memo that “transphobic policies are no longer tolerated.”
Marriott said in a statement that the decision to terminate TransCare was “the right decision.”
The hotel has also been criticized by the Transgender Law Center for its handling of trans people who have filed complaints.
The center has said that hotels have long been a place where people are subjected to discrimination and that its staff often feel unsafe and intimidated when applying for services.
“The TransCare system at Marriott has long been one of the most important barriers for transgender people seeking to access medical care, including transition-related care,” the Transgender Legal Defense and Education Fund said in February.
“It’s not a question of ‘if’ we want to support transgender people, it’s a question about how.”